What you'll accomplish
By the end of this guide, you'll have:
- Created your first AI assistant
- Set basic personality traits
- Added initial knowledge base
- Tested your first conversations
Prerequisites
Before you begin, ensure you have:
- An active Lyyli.ai account
- Access to your company's communication guidelines
- Basic understanding of your target audience
Step-by-step guide
Step 1: Access the AI Assistant creation page
Log into your Lyyli.ai dashboard
Click "Create New Assistant" in the top right
Select "Communications Assistant" from the template options
Screenshot: AI Assistant creation page from dashboard
Step 2: Configure basic settings
Enter a descriptive name for your assistant
Choose your primary industry/domain
Select the communication style that matches your brand
Screenshot: Basic settings form
Step 3: Define personality and voice
Upload your brand guidelines document
Set communication tone (professional, friendly, casual)
Define response length preferences
Set formality level
Screenshot: Personality settings and brand guidelines
Step 4: Add initial knowledge base
Upload company documents (policies, FAQs, product info)
Add website content and marketing materials
Include common customer questions and responses
Screenshot: Knowledge base upload and management
Step 5: Test your assistant
Use the built-in testing interface
Ask common questions your customers might have
Verify responses match your brand voice
Make adjustments as needed
Screenshot: Testing interface and conversation test
What's next?
Now that you've created your first AI assistant, consider:
Troubleshooting
Issue: Assistant responses don't match brand voice
Solution: Review your brand guidelines upload and adjust personality settings
Issue: Knowledge base seems incomplete
Solution: Add more company documents and retrain the assistant