ANNEX 1 – Service Description (SaaS)

ANNEX 1 – Service Description (SaaS)

Service

Lyyli.ai is a communications operations system for organisations. It combines brand management, content production, project management and AI-assisted workflows in one workspace. Lyyli is not a text generator; it manages the communications process from ideation to approval. Approved content is taken to the destination platform for publishing.

Key Features

Note: Feature availability varies by subscription plan. This annex describes the general service; plan-specific limits and features are listed on the pricing page lyyli.ai/pricing/compare.

AI Chat and Planning

• Workspace- and project-level AI chat conversations

• Full message history

• Chat forking and sharing

• Archive and bulk chat operations

• Dedicated planning mode: separate planning area with planning-specific conversations

• AI-assisted communication planning with direct output to content management

Content Management

• Content library organized by workspace and project

• Full content CRUD (create, read, update, delete)

• Version history and content restore

• Bulk updates

• Comments and attachments on content items

• Review workflow with public review links

• External commenting on shared content without a user account

Image Management

• Image library with tagging

• AI image generation

• Prompt enhancement for images

Meeting Intelligence

• Meeting recording and diarized transcripts

• Per-meeting insights (summary, key topics, action items, sentiment, recurring themes)

• Cross-meeting theme analysis

• AI-generated action proposals

• Pending actions view

• Meeting Agent settings and configuration

• Calendar integrations: Google Calendar and Outlook Calendar (requires environment configuration)

Inbox

• Unified inbox with unread counts

• Reply threads

• Create content directly from inbox briefs

• Inbound email processing

Projects and Workspaces

• Multi-workspace support

• Project-level organization within workspaces

• Workspace board views with configurable columns (Kanban)

Web Ideas and Tracking

• Workspace-level web source tracking

• Automated content idea refresh via scheduled processing

Admin and Settings

• Organization admin dashboard

• User profile settings

• Home page preference

• Locale selection

• Role-based access: Admin and Member

Integrations and Third Parties

The service integrates with the following third-party platforms:

• Slack: monitoring selected channels to identify communication needs (no direct channel publishing)

• Microsoft Teams Idea Collector: on the roadmap

• LinkedIn: content is prepared in Lyyli; publishing happens on the destination platform (no direct LinkedIn publishing API)

• Google Meet, Microsoft Teams, and Zoom: Meeting Agent participation

• Google Calendar and Outlook Calendar: Meeting Agent scheduling (requires environment configuration)

• Email (inbound): inbox processing for ideas and briefs

Third-party services are not under Lyyli.ai's control. Lyyli.ai is not responsible for the availability or changes of these services, including API interface changes. When a user connects an integration, Lyyli.ai processes data only with the user's authorization and solely to provide the service.

Data Security and Privacy

• AI processing: Language models process requests under Zero Data Retention via Vercel AI Gateway: the model provider does not retain the prompt or response after the request. Lyyli stores conversations to deliver the service. Processing region is model-specific (Claude and Gemini: EU; GPT: Global) and auditable in logs. ZDR does not automatically cover image generation, web search, meeting recordings, or abuse monitoring logs. Details: AI model register.

• EU infrastructure: Primary application data for customer workspaces is stored in the EU region. Language-model processing region is model-specific. Authentication, email delivery, and certain subprocessors may process data outside the EU/EEA as described in the DPA and subprocessor list.

• Encryption: Data is protected in transit with TLS and at rest with infrastructure provider encryption controls.

• Organizational isolation: workspaces are isolated at the organizational level.

• Audit trail: Approval events and key content actions are recorded in the audit trail in documented scope (user, action, state, timestamp). The detailed field list is described in the Trust Center.

• DPA: Data Processing Agreement is a standard built-in feature.

• Customer content is not used to train models. The Gemini route uses Vertex AI (Google Cloud Service Specific Terms + Cloud Data Processing Addendum).

Full details: lyyli.ai/trust

Limitations and Terms of Use

Content Responsibility: The Customer is responsible for the accuracy and approval of content, and for ensuring that content published through Lyyli.ai to third-party platforms complies with those platforms' rules and terms of use.

Authorizations: Automation and integrations operate only with authorizations provided by the Customer.

Meeting Agent: The Meeting Agent joins meetings via a meeting URL and notifies participants via chat that AI-assisted note-taking and transcription is active. The Customer is responsible for ensuring that meeting participants are appropriately informed in accordance with applicable law and organizational policy.

External review links: Public review links allow external parties to comment on content without a Lyyli account. The Customer is responsible for managing access to shared review links.

Integration Suspension: Lyyli.ai reserves the right to block or suspend the use of an integration if its use endangers data security, violates third-party terms, or causes harm to the service.

Reasonable Use: Reasonable use limits are defined on a plan-specific basis. See current limits at lyyli.ai/pricing/compare. The service may not be used for automated mass messaging (spam) or other activities that violate platform terms.

Onboarding and Support

• Starter: onboarding available as a separate one-time fee (199 €)

• Growth: onboarding included

• Professional: onboarding included; Named Account Manager and priority support. Monthly availability target is 99.5% under the SLA calculation rules and exclusions.

• Support contact: hello@lyyli.ai

• Documentation and trust information: lyyli.ai/trust and lyyli.ai/legal

Updates

Continuous development; no separate version updates to the Customer's environment. New features and AI models are made available to all users as they are released. Change management in accordance with Annex 4 principles.