ANNEX 1 – Service Description (SaaS)
Service: Lyyli.ai – AI-assisted communication assistant for internal and external communications.
Key features
- Multichannel content drafting (Teams, Slack, email, social)
- Scheduling & distribution with Customer authorisations
- Tools for ideation, summaries and highlights
- Multilingual support and brand/tone controls
- User & role management (Admin, Editor, Viewer)
- Integrations: Microsoft 365/Teams, Slack, email, HubSpot (as applicable)
Limitations & Acceptable Use
- Customer is responsible for content accuracy and final approvals.
- Automations operate only under Customer-granted permissions.
- Fair-use limits defined per account/plan.
Onboarding & Support
- Onboarding guidance and email support: hello@lyyli.ai
- Documentation and security information provided as annexes and/or online.
Updates
- Continuous delivery; no separate version upgrades to Customer environment.
- Change management per Annex 4.