ANNEX 6 – Data Retention & Deletion
Retention periods (unless otherwise required by law):
- User account data: term + 30 days
- Content & message drafts: default 12 months (Customer may define otherwise)
- Logs: 180 days
- Backups: 30-day rolling retention
Deletion process: primary data deleted promptly upon request; backups overwritten after the retention period. A deletion certificate is provided upon request.