ANNEX 1 – Service Description (SaaS)

ANNEX 1 – Service Description (SaaS)

Service

Lyyli.ai is a communications operations system for organisations. It combines brand management, content production, project management and AI-assisted workflows in one workspace. Lyyli is not a text generator; it manages the communications process from ideation to approval. Approved content is taken to the destination platform for publishing.

Key Features

Note: Feature availability varies by subscription plan. This annex describes the general service; plan-specific limits and features are listed on the pricing page lyyli.ai/pricing/compare.

AI Chat and Planning

• Workspace- and project-level AI chat conversations

• Full message history

• Chat forking and sharing

• Archive and bulk chat operations

• Dedicated planning mode: separate planning area with planning-specific conversations

• AI-assisted communication planning with direct output to content management

Content Management

• Content library organized by workspace and project

• Full content CRUD (create, read, update, delete)

• Version history and content restore

• Bulk updates

• Comments and attachments on content items

• Review workflow with public review links

• External commenting on shared content without a user account

Image Management

• Image library with tagging

• AI image generation

• Prompt enhancement for images

Meeting Intelligence

• Meeting recording and diarized transcripts

• Per-meeting insights (summary, key topics, action items, sentiment, recurring themes)

• Cross-meeting theme analysis

• AI-generated action proposals

• Pending actions view

• Meeting Agent settings and configuration

• Calendar integrations: Google Calendar and Outlook Calendar (requires environment configuration)

Inbox

• Unified inbox with unread counts

• Reply threads

• Create content directly from inbox briefs

• Inbound email processing

Projects and Workspaces

• Multi-workspace support

• Project-level organization within workspaces

• Workspace board views with configurable columns (Kanban)

Web Ideas and Tracking

• Workspace-level web source tracking

• Automated content idea refresh via scheduled processing

Admin and Settings

• Organization admin dashboard

• User profile settings

• Home page preference

• Locale selection

• Role-based access: Admin and Member

Integrations and Third Parties

The service integrates with the following third-party platforms:

• Slack: monitoring selected channels to identify communication needs (no direct channel publishing)

• Microsoft Teams Idea Collector: on the roadmap

• LinkedIn: content is prepared in Lyyli; publishing happens on the destination platform (no direct LinkedIn publishing API)

• Google Meet, Microsoft Teams, and Zoom: Meeting Agent participation

• Google Calendar and Outlook Calendar: Meeting Agent scheduling (requires environment configuration)

• Email (inbound): inbox processing for ideas and briefs

Third-party services are not under Lyyli.ai's control. Lyyli.ai is not responsible for the availability or changes of these services, including API interface changes. When a user connects an integration, Lyyli.ai processes data only with the user's authorization and solely to provide the service.

Data Security and Privacy

• AI processing: Selected AI routes use Zero Data Retention settings. Route-specific retention, training, and exception policies are documented in the AI model register. ZDR does not automatically cover Lyyli's own storage, web search, image generation, meeting recordings, or abuse monitoring logs.

• EU infrastructure: Primary application data for customer workspaces is stored in the EU region. In some processing stages (e.g., AI APIs, authentication, email delivery) data may be processed outside the EU/EEA as described in the DPA and subprocessor list.

• Encryption: Data is protected in transit with TLS and at rest with infrastructure provider encryption controls.

• Organizational isolation: workspaces are isolated at the organizational level.

• Audit trail: Approval events and key content actions are recorded in the audit trail in documented scope (user, action, state, timestamp). The detailed field list is described in the Trust Center.

• DPA: Data Processing Agreement is a standard built-in feature.

• Customer content is not used to train models under applicable agreements and route-specific settings.

Full details: lyyli.ai/trust

Limitations and Terms of Use

Content Responsibility: The Customer is responsible for the accuracy and approval of content, and for ensuring that content published through Lyyli.ai to third-party platforms complies with those platforms' rules and terms of use.

Authorizations: Automation and integrations operate only with authorizations provided by the Customer.

Meeting Agent: The Meeting Agent joins meetings via a meeting URL and notifies participants via chat that AI-assisted note-taking and transcription is active. The Customer is responsible for ensuring that meeting participants are appropriately informed in accordance with applicable law and organizational policy.

External review links: Public review links allow external parties to comment on content without a Lyyli account. The Customer is responsible for managing access to shared review links.

Integration Suspension: Lyyli.ai reserves the right to block or suspend the use of an integration if its use endangers data security, violates third-party terms, or causes harm to the service.

Reasonable Use: Reasonable use limits are defined on a plan-specific basis. See current limits at lyyli.ai/pricing/compare. The service may not be used for automated mass messaging (spam) or other activities that violate platform terms.

Onboarding and Support

• Starter: onboarding available as a separate one-time fee (199 €)

• Growth: onboarding included

• Professional: onboarding included; Named Account Manager and priority support. Monthly availability target is 99.5% under the SLA calculation rules and exclusions.

• Support contact: hello@lyyli.ai

• Documentation and trust information: lyyli.ai/trust and lyyli.ai/legal

Updates

Continuous development; no separate version updates to the Customer's environment. New features and AI models are made available to all users as they are released. Change management in accordance with Annex 4 principles.