Order Confirmation

ORDER CONFIRMATION – Lyyli AI Oy (SaaS Service)

Date: __ Reference Number: __

1. Parties

Provider

Lyyli AI Oy (Business ID 3537519-5)

c/o Lyyli AI Oy, Petäiköntie 384, 77380 Kantala

www.lyyli.ai, hello@lyyli.ai

Data Protection Officer (DPO): Veikko Laitinen, veikko@lyyli.ai

Technical Support: hello@lyyli.ai

Sales: +358 (0)40 961 9224

Customer

[Name] (Business ID [xxxxxxx-x])

[Address]

[Website], [Contact Email], [Phone]

Contact Person: [Name, email, phone]

2. Subject of Order

The subject of the order is the Lyyli.ai communication assistant SaaS service ("Service"). The service content is described in Annex 1 (Service Description).

3. Service Packages and Pricing

Prices VAT 0% / user / month. Select with checkmark (☑):

☐ Starter – €19 / month / user

☐ Growth – €39 / month / user

☐ Professional – €199 / month / company

☐ Enterprise – Custom (tailored)

Additional Services: [] Setup: [] € (one-time) Discounts: [__]

4. Contract Period and Termination

The contract is valid indefinitely. Billing:

☐ Monthly billing

☐ Annual billing (12 months)

Billing in advance. Payment terms 14 days net; late payment interest according to interest law.

Termination at least 30 days before the start of the next billing period.

5. Service Levels and Support

Defined in Annex 2 (SLA, IT2022 standard basis).

6. Data Protection and Security

Annex 3 (DPA), Annex 4 (TOMs), Annex 5 (Subprocessors). Data location EU/EEA.

7. Applicable Terms and Order of Application

Applicable terms: IT2022 YSE (where applicable).

Order of application: 1) Order Confirmation 2) Annex 1 3) Annex 2 4) Annex 3 5) Annex 4 6) Annex 5 7) Annex 6 8) IT2022 YSE.

8. Signatures

Electronic signature is accepted.